Refund Policy
1. Overview
We strive to provide high-quality services to all our users. If you are not satisfied with your purchase, we offer a refund policy under the terms outlined below.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- You encountered a technical issue that prevented you from using our service, and we were unable to resolve it.
- You accidentally purchased the wrong plan or service and contacted us within 7 days of the purchase.
Refunds will not be granted for the following:
- Change of mind after purchase.
- Failure to use the service within the subscription period.
- Issues arising from not meeting the minimum system requirements.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at cs@headshots.win.
- Provide your order details, including the purchase date and reason for the refund request.
- Our team will review your request and respond within 5-7 business days.
4. Processing Refunds
If your refund request is approved:
- The refund will be issued to the original payment method used at the time of purchase.
- It may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.
5. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy periodically.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at cs@headshots.win.